COVID-19 Guidelines & Adapted Ticket Rules


Do you have symptoms? Don't Fly if:


  • Fever

  • Cough

  • Colds

  • Headache

  • Diarrhea

  • Shortness of breath

  • Sore throat

  • Joint and Muscle Pain


We Refund if:


  • The route has been canceled by the airline.

  • Your country of departure won't let you depart to your destination due to COVID-19 Regulations.

  • Your country of destination won't let you enter due to COVID-19 Regulations.


We reschedule free of charge or give you a voucher if:


  • You have a positive Covid-19 Test 72 Hours before your departure.

  • Your country of departure has put your destination on the quarantine list after the tickets have been issued.

  • The country of arrival has put the country of departure on quarantine list after the tickets have been issued.


For further assistance please message your agent or call +41 22 548 3738


If you have symptoms please visit immediatly the closest health center to get a Covid- 19 Checkup!